Refund & Cancellation Policy

We want you to feel good about what you bought. This page sets out plainly when you can cancel and what you get back. It applies to everything sold on khudsebetter.com.

Free tools and content

The tracker, calculators, articles, videos and newsletter are free. There is nothing to cancel and nothing to refund. You can unsubscribe from emails at any time using the link at the bottom of every one.

1:1 coaching

Before your first session

Cancel more than 48 hours before your first scheduled session and you get a full refund, no questions asked.

After coaching has started

Monthly coaching can be cancelled at any time and will stop at the end of the month you have already paid for. We do not charge a cancellation fee and we do not lock you into a minimum term.

For a package paid upfront, cancelling partway through refunds the unused portion on a pro-rata basis, calculated by sessions remaining.

Rescheduling and missed sessions

Reschedule freely with at least 24 hours' notice. A session missed without notice counts as delivered, because the time was held for you. Life happens, so the first such miss in any package is forgiven.

If we need to reschedule, you will be offered another time or a refund for that session, whichever you prefer.

Self-paced digital programs

Digital programs are delivered instantly and cannot be returned once accessed, so the window is time-limited: request a refund within 7 days of purchase, having completed no more than 20% of the material, and you will receive a full refund.

Beyond 7 days, or beyond 20% completion, we cannot refund a digital program. If something is genuinely broken or not as described, tell us and we will fix it or refund you regardless of timing.

If you are unwell or injured

If a medical issue means you cannot continue, contact us. We will pause your coaching at no cost for up to three months, or refund the unused portion — whichever suits you better. This applies even outside the windows above.

How to request a refund

Email hello@khudsebetter.com from the address you used to buy, telling us what you purchased, roughly when, and why you would like to cancel. You do not need to justify yourself — we just need enough to find the order.

We will reply within 2 business days and confirm the outcome.

How refunds are paid

Approved refunds go back through Razorpay to the original payment method. Once we issue it, the money typically reaches you in 5 to 7 business days, depending on your bank or UPI provider. We cannot refund to a different account.

You will receive an email confirmation when the refund is issued. If it has not arrived after 10 business days, contact us and we will chase it.

Chargebacks

Please talk to us before raising a dispute with your bank. Almost everything is resolved faster by email, and we would rather sort it out directly.